What can I find allergen infomation?
What are the allergens in this product? You’ll find the ingredients and allergens listed on the specific product page. If you are looking for information on a specific flavour, click here
Do you offer vegan/vegetarian ice creams?
We offer a small range of vegan ice creams and a variety of sorbets. For full information on a specific flavour, click here
Can my cake be personalised/customised?
Unfortunately, we are unable to adjust the flavour and decor of our cakes. If you require a message to be added to your cake, we will do our best to accommodate you. We would require at least 7 days' notice for cake personalisation. Please add your desired message under the special instructions at checkout.
When is an item coming back into stock?
We try our best to keep items in stock, however if a product is out of stock, please bear with us and keep checking the website.
How quickly can I click and collect my cake from a Lucas store?
We require 24 hours notice for collection at Musselburgh, for Morningside we require 48 hours notice. This option will be available at checkout.
What delivery options are available?
Unfortunately, we do not offer same day delivery. We can do next day delivery depending on our delivery postcode schedule if your order before 3pm the day before.
Where and when do we deliver?
Currently we can only deliver around Edinburgh and the Lothians.
We offer deliver to EH1-EH26, EH30 and EH37 on a Tuesday.
EH27-29, EH48, EH52-EH55 on a Wednesday.
EH21, EH31-EH36, EH39-EH42 on a Thursday.
A text will be sent on the day of delivery with a time slot. If you are unsure you can check your postcode here
Can I have my order delivered as a gift?
yes or course you can, just add a special note at checkout. Remember to make sure you put the recipients address as the delivery address and ensure they will be home for the delivery. Please include the recipients phone number if you wish for them to receive the delivery text.
WHAT TIME WILL YOU DELIVER MY ORDER?
On the day of delivery, before Tam, you will receive a text with a 2-hour delivery window. We will not know this ahead of time
Do you offer free delivery?
We offer free delivery on orders over £50. We charge a £5 delivery fee on orders lower than £50.
I have not received confirmation of my order what should I do?
Check your junk inbox, if there is no email, please contact enquiries@s-luca.co.uk for further assistance.
I have made an error with my order; can I change it?
If you have placed your order within 24 hours, please contact enquiries@s-luca.co.uk  and we will do our best to change the order for you. Unfortunately, any later than 24 hours and it may not be possible to adjust.
I have not received a delivery text message
Texts can be sent up to 11am on day of delivery. If you have not received a delivery text by 11am, please contact enquiries@s-luca.co.uk to confirm your delivery window.
I’ve missed my delivery
If no one is in, we will bring your order back to our Musselburgh shop. If you have received a text message saying that you have missed your order, please contact us at enquiries@s-luca.co.uk and we can rearrange delivery or collection of your order.
My order has arrived, but something is incorrect
Please contact enquiries@s-luca.co.uk and we will get the order sorted out for you as soon as possible.
When will I hear back from you via email?
We try our best to respond to all order enquiries within 48 hours.